At Trend Swimwear, we’re committed to delivering premium designer swimwear to your doorstep with care and efficiency. Our shipping and returns policies are designed to give you peace of mind while shopping our luxury collections from Aguaclara, Beach Bunny, Lateen, Liliana Montoya, Nikoza, and Notorious Swimwear.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):
Standard Shipping ($12.95 USD)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping (Orders over $50 USD)
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
Please note that delivery times may vary depending on your location and customs processing. International customers are responsible for any customs duties or taxes that may apply.
Returns & Exchanges
We want you to love your luxury swimwear as much as we do. If your purchase doesn’t meet your expectations, our hassle-free returns policy ensures you can shop with confidence.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for return:
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Items must be in original packaging
Non-Returnable Items
To maintain our high standards of hygiene and quality, we cannot accept returns on:
- Final sale items (clearly marked during checkout)
- Swimwear that has been tried on without protective undergarments
- Customized or altered pieces
- Items not in their original condition
How to Initiate a Return or Exchange
- Submit Your Request: Email us at [email protected] within 15 days of receiving your order using the template below.
- Wait for Approval: Our team will review your request within 1-2 business days and send return instructions.
- Ship Your Return: Package your item securely and ship it to our Denver facility using the provided return label.
- Receive Your Refund/Exchange: Once received and inspected, we’ll process your refund or ship your exchange within 3-5 business days.
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Trend Swimwear Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Details:
- Item Name: [e.g., “Beach Bunny High-Waist Bikini Bottom”]
- Size: [Size]
- Reason for Return: [Please specify]
Please let me know the next steps for processing this request.
Best regards,
[Your Full Name] [Your Email Address] [Your Order Number]Refund Information
Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your return. Please note:
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
- International returns may be subject to customs fees which are non-refundable
Exchanges
We’re happy to exchange your item for a different size or style (subject to availability). Simply indicate your preferred exchange item in your return request.
If your exchange item has a different price:
- We’ll refund the difference for lower-priced items
- You’ll be charged the difference for higher-priced items
Damaged or Incorrect Items
If you receive a damaged or incorrect item (e.g., wrong Nikoza or Lateen style), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedited replacement.
For any questions about our shipping or returns policy, don’t hesitate to contact our customer service team at [email protected]. We’re committed to making your Trend Swimwear experience as flawless as our designer collections.
Our facility address: 956 Clearview Drive, Denver, US 80265
